WhatsApp message templates for food businesses
Ready-to-send messages for every moment of an order and every offer you run, each in English and Hindi. Copy, paste, replace the words in square brackets.
Order updates
- Delivery address confirmation messages
Delivery address confirmation message templates for WhatsApp, English and Hindi: confirm the address, ask for a landmark or pin, handle out-of-zone and changes.
- Order cancelled and refund messages
Order cancellation message templates for WhatsApp in English and Hindi: customer cancels, restaurant cancels, refund initiated, refund credited and more.
- Order confirmation messages
Ready-to-send order confirmation message templates for WhatsApp in English and Hindi, covering delivery, pickup, dine-in, COD, tiffin and bulk orders.
- Order delay and apology messages
Order delay message to customer templates for WhatsApp, in English and Hindi, for a kitchen rush, rain, rider delays, missing items and late pre-orders.
- Order status update messages: preparing, out for delivery, delivered
Order status message templates for WhatsApp in English and Hindi: accepted, preparing, out for delivery, rider arriving, delivered, served and shipped.
- Out of stock and substitution messages
Item out of stock message to customer templates for WhatsApp in English and Hindi: substitutes, price differences, refunds, pre-orders and tiffin swaps.
- Pickup ready and collection reminder messages
Order ready for pickup message templates for WhatsApp in English and Hindi, with collection reminders, counter instructions, closing-time nudges and more.
- Scheduled order and pre-order confirmation messages
Pre order confirmation message templates for WhatsApp in English and Hindi: delivery slots, custom cakes, festival boxes, catering, reminders and slot changes.
Payments
- Payment link messages
Payment link message templates for WhatsApp in English and Hindi: prepaid orders, cake advances, catering deposits, tiffin plans and expired links.
- Payment received and receipt messages
Payment received message templates for WhatsApp in English and Hindi: online orders, advances, COD receipts, part payments, tiffin plans and GST bills.
- Payment reminder messages for COD and advance orders
Polite payment reminder message templates for WhatsApp in English and Hindi: advances, balances, COD dues, tiffin renewals and office accounts.
- Refund processed messages
Refund message to customer templates for food orders: full, partial, duplicate payment, COD and tiffin refunds, in English and Hindi, with clear timelines.
Offers and promotions
- Combo and bundle offer messages
Combo offer message templates for restaurants: family bundles, office lunch combos, build-your-own thali and party packs, in English and Hindi.
- First order discount messages
First order discount message templates for new customers: welcome offers, auto-apply coupons, free delivery and expiry reminders, in English and Hindi.
- Flash sale and today-only offer messages
Flash sale message templates for food businesses: two-hour deals, today-only codes, first 50 orders, overstock and rainy-day sales, in English and Hindi.
- Free delivery offer messages
Free delivery offer message templates: threshold offers, weekend and rainy-day free delivery, new area launches and pickup, in English and Hindi.
- Happy hours and time-limited offer messages
Happy hours message templates for cafes and restaurants: afternoon offers, late-night menus, early-bird lunch and last-batch bakery deals, in English and Hindi.
- New menu and new dish launch messages
New menu launch message templates for WhatsApp: full menu, single dish, teaser, tasting price, regulars-first and seasonal specials, in English and Hindi.
- Weekend offer messages
Weekend offer message templates for restaurants and cloud kitchens: Friday teasers, Saturday combos and Sunday reminders, in English and Hindi.
Repeat customers and reviews
- Birthday and anniversary offer messages
Birthday wishes message to customer templates with offers, anniversary notes, cake pre-order reminders and a way to collect dates, in English and Hindi.
- Feedback request messages after an order
Feedback request message templates for WhatsApp in English and Hindi: one-tap ratings, first orders, new dishes, packaging, tiffin menus and events.
- Loyalty reward and milestone messages
Loyalty reward message templates for points balances, reward-ready alerts, one-order-away nudges, tier upgrades and expiry reminders, in English and Hindi.
- Negative review follow-up messages
Reply to negative feedback message templates for WhatsApp in English and Hindi: low ratings, late or cold food, rude service, refunds and public replies.
- Referral offer messages
Referral message to customers templates: the ask, the forwardable text, both-sides rewards, reminders and reward-credited notes, in English and Hindi.
- Review and rating request messages
Review request message templates for WhatsApp in English and Hindi: after delivery, Google reviews, first orders, cakes, tiffin plans, dine-in and events.
- Thank you messages for repeat customers
Copy-paste thank you message to customer templates for second orders, milestones and weekly regulars, in English and Hindi, ready for WhatsApp.
- Win-back messages for customers who stopped ordering
Win back customer message templates for people silent for 30, 60 or 90 days: soft check-ins, small offers and a last nudge, in English and Hindi.
Festivals and seasons
- Christmas and New Year offer messages
New year offer message and Christmas templates: cake pre-orders, 31st night platters and bookings, timings and first-order deals, in English and Hindi.
- Diwali offer and greeting messages
Diwali offer message templates for sweet shops and restaurants: greetings, gift box pre-orders, last-date reminders and timings, in English and Hindi.
- Eid offer and greeting messages
Eid mubarak message for customers plus Ramadan iftar box, sehri, chand raat and Eid day offer templates with clear timings, in English and Hindi.
- Holi offer and greeting messages
Holi wishes message for customers and offer templates: gujiya pre-orders, Holi day timings, party platters and post-Holi deals, in English and Hindi.
- Independence Day and Republic Day offer messages
Independence day offer message and Republic Day templates: tricolour specials, codes, long weekend timings and office bulk orders, in English and Hindi.
- Match-day offer messages
Match day offer message templates for restaurants and cloud kitchens: pre-match combos, party platters, innings-break snacks and final-night specials.
- Monsoon offer messages
Monsoon offer message templates for restaurants and cloud kitchens: rainy-day pakora and chai combos, free delivery, delay notices and menu launches.
- Navratri fasting menu messages
Navratri special menu message templates: vrat thali launch, daily reminders, nine-day passes, kanjak prasad and Dussehra offers, in English and Hindi.
- Valentine's Day offer messages
Valentine's Day offer message templates for restaurants, cafes and home bakers: couple dinners, cake pre-orders, gift boxes and last-call reminders.
Store operations
- Catering and bulk order quote messages
Catering quotation message templates for WhatsApp: enquiry replies, per-plate quotes, bulk box pricing, advance payment, confirmation and follow-ups.
- Opening hours and holiday closure messages
Shop timing change message templates for food businesses: festival closures, new opening hours, early closing, renovation breaks and auto replies.
- Tiffin daily menu broadcast messages
Daily menu message templates for a tiffin service: lunch and dinner menus, weekly plans, special thalis, substitutions, skip cut-offs and trial invites.
- Tiffin subscription renewal and skip-day messages
Tiffin subscription reminder message templates: meals left, renewal due, payment link, skip-day and pause confirmations, resume notices and win-back.
Customer service
- Complaint response messages
Complaint reply message to customer templates: late delivery, cold food, quality, billing, rider behaviour, hygiene issues, refunds and follow-ups.
- Welcome and greeting messages for new customers
Welcome message for customers on WhatsApp: first-contact greetings, after-first-order thank yous, dine-in QR welcomes and versions for bakers and tiffins.
- Opt-in request and opt-out confirmation messages
WhatsApp opt in message templates for food businesses: consent requests after an order or at the table, confirmations, preferences and opt-out replies.
- Wrong or missing item apology messages
Apology message for wrong order templates: missing items, wrong dish, swapped orders, wrong variant, short quantity, resend or refund and follow-up.