A review request message asks a customer who has just eaten your food to rate it, on your own store, on your Google listing, or both. Restaurants, cloud kitchens, home bakers and tiffin services send it an hour or two after delivery, or the next morning after a late dinner order. What makes it work is asking at the right moment with one link and one clear ask. A customer who enjoyed the meal will spend ten seconds on a rating. Very few will spend three minutes on a form, and nobody rates a meal they ate yesterday and have already forgotten.
Ask once per order, after it is delivered: an hour or two later for meals, the next morning for a late dinner, the day after for cakes and events. Use one link and say how long it takes. Never offer a discount, a free item or cashback in exchange for a review or for a particular star rating. Google's review policy does not allow incentivised reviews or asking only happy customers to post, and a rating you paid for tells you nothing about your food. A plain request about an order the customer just received reads as a service message; add an offer and Meta is likely to treat the template as marketing. Do not ask the same customer more than once a month.
Standard request after delivery (rating on your own store)
Hi [Name], hope you enjoyed your order from [Restaurant]. Could you rate it? It takes about 10 seconds: [Link]. Every rating goes to the kitchen team, good or bad.
नमस्ते [Name], उम्मीद है [Restaurant] का खाना पसंद आया होगा। क्या आप इसे rate कर देंगे? बस 10 second लगेंगे: [Link]। हर rating, अच्छी हो या बुरी, सीधे kitchen team तक जाती है।Google review request (sent to every regular, same wording)
Hi [Name], thank you for ordering from [Restaurant] again. Would you write a short, honest review of us on Google? It helps families nearby find a kitchen they can trust: [Link]. A line about what you ordered is plenty.
नमस्ते [Name], [Restaurant] से फिर order करने के लिए शुक्रिया। क्या आप Google पर हमारे बारे में दो लाइन का सच्चा review लिख देंगे? इससे आस-पास के लोगों को भरोसे वाली kitchen ढूँढने में मदद मिलती है: [Link]। आपने क्या खाया, बस उतना लिख दें तो काफी है।Next morning (after a late dinner order)
Good morning [Name]. You ordered from [Restaurant] last night, so we did not want to disturb you then. How was the food? A rating here takes a few seconds: [Link]. Have a good day.
Good morning [Name]। आपने कल रात [Restaurant] से order किया था, तो रात में परेशान नहीं किया। खाना कैसा लगा? यहाँ rating देने में बस कुछ second लगेंगे: [Link]। आपका दिन अच्छा हो।After a first order (new customer)
Hi [Name], thank you for trying [Restaurant] for the first time. We would really like to know how we did. Rate order [Order ID] here: [Link]. If something was not right, reply and tell us directly.
नमस्ते [Name], पहली बार [Restaurant] try करने के लिए शुक्रिया। हम सच में जानना चाहेंगे कि हमारा खाना कैसा लगा। Order [Order ID] को यहाँ rate करें: [Link]। कुछ ठीक नहीं था तो यहीं reply करके सीधे बता दीजिए।Home baker (after a birthday or celebration cake)
Hi [Name], hope the [Occasion] went well. Could you rate the cake here: [Link]? If you took a photo of it at the party and are happy to share it, we would love to see it.
नमस्ते [Name], उम्मीद है [Occasion] अच्छे से हुआ। केक को यहाँ rate कर देंगे: [Link]? Party में केक की photo ली हो और share करने में दिक्कत न हो, तो हमें भी भेजिए, देखकर बहुत अच्छा लगेगा।Tiffin subscriber (once a month)
Hi [Name], you have had [Meals] meals from us this month. How is the food overall? Rate us here: [Link]. If one dish keeps coming that you do not like, reply with its name and we will look at the rotation.
नमस्ते [Name], इस महीने आपने हमारे [Meals] meals खाए। कुल मिलाकर खाना कैसा लग रहा है? यहाँ rate करें: [Link]। कोई dish बार-बार आती है जो पसंद नहीं, तो उसका नाम reply कर दें, हम menu में बदलाव देखेंगे।Dine-in (after the bill is paid)
Hi [Name], thank you for dining at [Restaurant] today. How was the food and the service at your table? You can rate your visit here: [Link]. If anything could have been better, we would rather hear it from you directly.
नमस्ते [Name], आज [Restaurant] आने के लिए शुक्रिया। खाना और आपकी table की service कैसी रही? यहाँ rating दे सकते हैं: [Link]। कुछ भी बेहतर हो सकता था तो हम आपसे सीधे सुनना चाहेंगे।Catering or bulk order (two days after the event)
Hi [Name], thank you for choosing [Restaurant] for [Event]. Now that things have settled, would you rate the food and service here: [Link]? A short Google review also helps other families planning events: [Google Link].
नमस्ते [Name], [Event] के लिए [Restaurant] को चुनने का शुक्रिया। अब जब सब निपट गया है, तो खाने और service को यहाँ rate कर देंगे: [Link]? Google पर छोटा सा review भी दूसरे परिवारों की मदद करता है जो function plan कर रहे हैं: [Google Link]।Pickup customer
Hi [Name], thanks for picking up order [Order ID] from [Pickup Point] today. How was it? Rate it here: [Link]. If the pickup itself was slow or confusing, tell us that too.
नमस्ते [Name], आज [Pickup Point] से order [Order ID] लेने के लिए शुक्रिया। कैसा लगा? यहाँ rate करें: [Link]। Pickup में देर हुई या कुछ समझ नहीं आया, तो वो भी बताइए।One gentle reminder (two days later, then stop)
Hi [Name], a quick follow-up on your order [Order ID] from [Date]. If you have not rated it yet, here is the link: [Link]. If you would rather not, that is completely fine, and we will not ask again for this order.
नमस्ते [Name], [Date] वाले आपके order [Order ID] के बारे में एक छोटा सा reminder। अभी तक rate नहीं किया है तो link यह रहा: [Link]। न करना चाहें तो बिल्कुल ठीक है, इस order के लिए दोबारा नहीं पूछेंगे।After a problem was fixed
Hi [Name], thank you for your patience with order [Order ID]. We hope the replacement made up for it. Whatever you think of how we handled it, a rating here helps us learn: [Link].
नमस्ते [Name], order [Order ID] में आपने जो सब्र रखा, उसके लिए शुक्रिया। उम्मीद है replacement से बात बन गई होगी। हमने मामला कैसे संभाला, उस पर आपकी जो भी राय हो, यहाँ rating दे दीजिए, इससे हमें सीखने को मिलेगा: [Link]।Tips for sending these on WhatsApp
- Time it to the meal. Lunch orders get the request mid-afternoon, dinner orders the next morning, cakes the day after the party. A request that lands while the customer is still eating gets ignored.
- Collect ratings on your own store first. On Tezzu, order reviews and ratings come in after delivery from your own customers, so you are not depending on a delivery app's rating to know how the food landed. Why owned reviews beat aggregator ratings explains the difference.
- For Google, send the same request to every regular in a batch, not only the ones who praised you. That keeps you inside Google's rules. Getting more Google reviews covers the rest of the routine.
- Reply to every rating of three stars or below within a day, privately. The negative review follow-up messages are written for exactly that.
Frequently asked questions
How do I ask a customer for a review on WhatsApp?
Send one short message an hour or two after the order is delivered, from the same chat they ordered on. Thank them by name, ask how the food was, and give a single link with a note on how long it takes. Do not attach an offer or ask for five stars. If they do not respond, send one reminder at most and then leave it.
When is the best time to send a review request?
Soon after the customer has eaten, while the meal is fresh in their mind. For lunch and dinner deliveries that is one to two hours after delivery, with late-night orders moved to the next morning. For cakes, the day after the celebration. For catering, two days after the event. Avoid sending between 10 pm and 9 am.
Can I give a discount in exchange for a review?
Not for Google reviews. Google's policy does not allow offering anything in return for reviews, and listings can lose reviews that break it. Rewards also make every rating less useful to you, because you no longer know what customers really think. Ask plainly, make it easy, and let the food earn the rating. Thanking customers afterwards, with no condition attached, is fine.