Ordering on WhatsApp: how it works

Need to change or cancel a WhatsApp food order? Reply in the same chat before the kitchen starts. What can be changed, what cannot, and how refunds work.

Order from a restaurant on WhatsApp in a few taps: say hi, pick items, share your address, pay and confirm. A step-by-step guide for first-time customers.

Pay for your WhatsApp food order by UPI, card or cash on delivery. What the payment link looks like, how to complete it, and what to do if a payment fails.

After delivery, the restaurant sends a short rating message on WhatsApp. Here is how to rate your order, add a comment, and where your review goes.

Schedule a food order for a later time or another day: how to pick a date and time slot at checkout, what the cut-off means, and how to change your slot.

Skip the delivery charge and collect your food yourself: how to choose pickup at checkout, pick a collection time, and what to show at the counter.

Order from your table by scanning the restaurant's QR code: open the menu, pick items, confirm your table number, pay, and know what the served status means.

Getting offers on WhatsApp from a restaurant you ordered from? Reply STOP to opt out of promotional messages, keep your order updates, and opt back in any time.

Track your WhatsApp food order without calling the restaurant. What each status message means, from received to delivered, and what to do if an update is late.

Apply a coupon code to your food order on the restaurant's store page, understand offers that apply automatically, and find out why a coupon may not work.