After your order is marked delivered, you may get a short message on WhatsApp asking how it was. Rating takes a few seconds, and it goes straight to the people who cooked and packed your food. Whether a store sends this message depends on the store.
Rating your order
- Wait for the rating message. It usually arrives shortly after the "delivered" update, in the same chat.
- Tap the rating you want to give, or reply with a number from 1 to 5 if the message asks you to type it. 5 means excellent, 1 means poor.
- If the store asks for a comment, write a line or two about what was good and what was not. Be specific: "the roti was cold" helps the kitchen more than "not great".
- Send it. You get a short thank-you reply, and that is it.
Each order is normally rated once. If you tapped the wrong number, reply in the chat and tell the restaurant what you meant to give.
Where your review goes
Your rating and comment are attached to that specific order in the restaurant's own dashboard, where the owner and team see them along with what you ordered and when. It is not sent to any outside review site. Whether the store shows ratings on its own store page depends on the store.
Because it is linked to the order, the team can trace a problem back to the exact dish, time and rider. That is why a low rating with a clear comment often gets a reply from the owner.
When something went wrong
A rating is feedback, not a complaint ticket. If an item was missing, the order was wrong or the food was spoiled, do not wait for the rating message. Reply in the chat right away with your order number and a photo if you have one. Stores handle refunds and replacements through the chat, and the sooner they know, the more they can do.
Once that is sorted, you can still rate the order honestly.
Common questions
I did not get a rating message. Can I still give feedback?
Yes. Reply in the chat with your order number and your feedback. Not every store has the rating message switched on, and it is only sent for delivered orders.
Can I edit my rating later?
No. Each order has one rating. If your opinion changes, mention it in the chat and the restaurant can note it.
Will the restaurant know who left the review?
Yes. The rating is linked to your order and your WhatsApp number, so the team knows which order it is about. This is what makes it useful to them. If you prefer to stay anonymous, you can leave a review on a public platform instead.