If you are passing by the restaurant anyway, picking up your own order is quicker and avoids the delivery charge. Not every store offers pickup, and some only offer it at certain outlets or hours. If you see a pickup option at checkout, here is how it works.
Choosing pickup
- Add your items on the store page or in the WhatsApp chat.
- At the delivery step, choose pickup (sometimes called self-pickup or collect).
- If the restaurant has more than one pickup point, choose the one you will come to. The address is shown so you can check it.
- Pick a collection time. The store shows a list of times, starting from how long the kitchen needs. Choose one you can actually make.
- Pay and confirm. Payment options depend on the store: some ask for online payment on pickup orders, others let you pay at the counter.
Your confirmation message shows the pickup point, the collection time and the order number. No delivery address is needed, and no delivery charge is added.
At the counter
Arrive a few minutes before your collection time. At the counter, show the order confirmation message on your phone, or just tell the staff your name and order number. They match it with the order on their screen and hand it over.
If you chose to pay at the counter, pay now by UPI, card or cash, whatever the store accepts. If you paid online, there is nothing more to pay. Check the bag before you leave, especially for large orders.
Running late or need to change the time
Reply in the WhatsApp chat with your order number and the new time. Most stores will hold the order for a short while. If you are very late, the food may not be fresh, and the store's own policy decides what happens. If you cannot come at all, say so as early as possible; see changing or cancelling an order.
Common questions
Can someone else collect my order?
Yes. Share the order number and your name with them, or forward the confirmation message. If the order is unpaid, they will need to pay at the counter.
Will I be told when it is ready?
You get the usual status updates on WhatsApp as the kitchen prepares your order. Plan to arrive at your collection time; if the kitchen is running behind, the store will message you.
Can I pick up from any branch?
Only from the pickup point you chose at checkout. If you need to switch, message the store before they start preparing, because a different branch may have a different kitchen.
Is there parking or a waiting area?
That depends on the outlet. If you are collecting a large order by car, message the store in the chat beforehand and ask where to pull up; many will bring the order out to you.