Delivery address confirmation messages

A delivery address confirmation message checks the one thing that most often goes wrong in food delivery: where the rider is actually going. Restaurants and cloud kitchens send it when an address is incomplete, when a customer orders for the first time, when the rider cannot find the building, or when the address decides the delivery charge. What makes it work is asking for one specific missing piece, such as a landmark, a flat number or a location pin. "Please confirm your address" gets answered with "yes" and nothing else.

Quote the address you have, word for word, so the customer spots the error. Ask one question per message. Accept a shared location pin as the answer; it is faster than typing for most customers. Say what the address changes, if anything: delivery charge, time, or whether you can deliver at all. For repeat customers, offer the saved address and a one-word reply. Address messages are part of the order, so no opt-in is needed. How you draw zones in the first place is covered in setting delivery zones and charges by distance.

Hi [Name], we will deliver order [Order ID] to: [Address]. Reply YES if this is correct, or send the correct address now. The rider leaves in about [Minutes] minutes.

नमस्ते [Name], order [Order ID] हम इस पते पर deliver करेंगे: [Address]। सही है तो YES reply करें, नहीं तो अभी सही address भेज दें। Rider करीब [Minutes] मिनट में निकलेगा।

Hi [Name], the address for order [Order ID] is [Address]. Could you add a nearby landmark, such as a shop, temple or school, so the rider finds it faster? Just reply with the landmark.

नमस्ते [Name], order [Order ID] का address [Address] है। कोई पास का landmark बता देंगे, जैसे कोई दुकान, मंदिर या school, ताकि rider जल्दी पहुँच जाए? बस landmark लिखकर reply करें।

Hi [Name], to deliver order [Order ID] without phone calls, please share your location pin: tap the attach icon in this chat, choose Location, then send your current location. We use it only for this delivery.

नमस्ते [Name], order [Order ID] बिना call किए पहुँचाने के लिए अपना location pin भेज दें: इस chat में attach icon दबाएँ, Location चुनें, फिर current location send करें। इसे सिर्फ़ इसी delivery के लिए इस्तेमाल करेंगे।

Hi [Name], for [Address], please tell us the building or tower name, floor and flat number, and whether the gate needs the rider to register. Reply in one line and we will update order [Order ID].

नमस्ते [Name], [Address] के लिए building या tower का नाम, floor और flat number बता दें, और gate पर rider की entry करानी पड़ती है या नहीं। एक line में reply करें, हम order [Order ID] में update कर देंगे।

Hi [Name], for the office delivery of order [Order ID] to [Address], should the rider hand it to reception or call you down? Please share the floor and company name, and whether a visitor pass is needed at the gate.

नमस्ते [Name], order [Order ID] की office delivery [Address] पर है। Rider reception पर दे दे या आपको नीचे call करे? Floor और company का नाम बता दें, और gate पर visitor pass लगता है या नहीं।

Hi [Name], welcome back. Should we deliver order [Order ID] to your usual address, [Saved Address]? Reply SAME to confirm, or send a new address.

नमस्ते [Name], फिर से स्वागत है। Order [Order ID] आपके पुराने address [Saved Address] पर ही भेज दें? हाँ हो तो SAME reply करें, या नया address भेज दें।

Hi [Name], [Address] is outside the area we currently deliver to. We cover up to [Radius] km from [Outlet]. You can still order for pickup at [Pickup Point], or share a different address within the zone and we will confirm order [Order ID].

नमस्ते [Name], [Address] अभी हमारे delivery area से बाहर है। हम [Outlet] से [Radius] km तक deliver करते हैं। आप [Pickup Point] से pickup के लिए order कर सकते हैं, या zone के अंदर का कोई दूसरा address भेजें, हम order [Order ID] confirm कर देंगे।

Hi [Name], the confirmed address is in our [Zone Name] zone, so the delivery charge for order [Order ID] is ₹[Delivery Charge] and the total is ₹[Amount]. Orders above ₹[Threshold] to this zone get free delivery. Reply OK to go ahead.

नमस्ते [Name], confirm किया हुआ address हमारे [Zone Name] zone में आता है, इसलिए order [Order ID] का delivery charge ₹[Delivery Charge] और total ₹[Amount] है। इस zone में ₹[Threshold] से ऊपर के order पर delivery free है। आगे बढ़ना हो तो OK reply करें।

Hi [Name], our rider is near [Landmark] with order [Order ID] but cannot find [Address]. Please call [Rider Phone] or share your live location in this chat. The rider will wait 10 minutes.

नमस्ते [Name], हमारा rider order [Order ID] लेकर [Landmark] के पास है, पर [Address] नहीं मिल रहा। कृपया [Rider Phone] पर call करें या इसी chat में live location भेजें। Rider 10 मिनट रुकेगा।

Hi [Name], the address for order [Order ID] has been changed to [New Address]. Delivery charge is now ₹[Delivery Charge] and the expected time is [New Time]. Reply if this is not what you wanted.

नमस्ते [Name], order [Order ID] का address बदलकर [New Address] कर दिया गया है। Delivery charge अब ₹[Delivery Charge] है और [New Time] तक पहुँचेगा। अगर यह सही नहीं है तो reply करें।

Hi [Name], the rider has already left with order [Order ID] for [Address], so we cannot change the address now. If someone can receive it there, please let them know. Otherwise call [Rider Phone] and the rider will try to meet you nearby.

नमस्ते [Name], rider order [Order ID] लेकर [Address] के लिए निकल चुका है, इसलिए अब address नहीं बदल पाएँगे। वहाँ कोई ले सकता हो तो उन्हें बता दें। नहीं तो [Rider Phone] पर call करें, rider आस-पास मिलने की कोशिश करेगा।

Tips for sending these on WhatsApp

• Ask for the pin, not a paragraph. A shared location takes the customer three taps and saves the rider two calls.
• Quote the address back word for word. Customers spot a wrong block or sector in their own text much faster than in a question.
• Settle the zone and the charge before the kitchen starts, so the total never changes after the food is cooked.
• Save what you learn, such as the landmark and the gate rules, against the customer so the next order does not ask again.
• On Tezzu, delivery zones with distance-based charges and per-zone free-delivery thresholds are set in the dashboard, and the bot asks for the customer's location during the order, so the charge and whether you deliver there are settled before the order is confirmed. If you run more than one outlet, each one is its own store with its own number and zones, so each checks addresses against its own delivery area. Details are in delivery zones in Tezzu.

Frequently asked questions

How do I ask a customer to confirm their delivery address on WhatsApp?

Send the address you have, exactly as written, with the order ID, and ask for a one-word reply such as YES, or the corrected address. If a piece is missing, ask for that one piece: a landmark, the flat number, a location pin. Keep the question short and send it before the kitchen starts, so a correction does not cost you a cooked order.

Can customers share their location on WhatsApp for delivery?

Yes. Any WhatsApp chat can send a current location pin or a live location, and most customers know how. A pin removes the guesswork from building names and lanes, and your rider can open it in a maps app. Ask for it on first orders and in any area where addresses are informal, and tell the customer you use it only for the delivery.

What do I do if a customer's address is outside my delivery area?

Say so right away, before payment if you can, and give an alternative: pickup from your nearest point, or a different address within the zone. State your actual radius so the customer can judge. If this happens often from one area, that is a sign to add a zone with a higher charge rather than keep turning orders away. See location-based ordering for how address checks can happen inside the order flow.