A pre order confirmation message locks in an order for a future date: a cake for Saturday, fifty lunch boxes for Tuesday, Diwali boxes for the 10th. Home bakers, caterers, sweet shops and restaurants with delivery slots send it as soon as the order is accepted, and again as a reminder before the day. The one thing that makes it work is repeating the date, time and quantity in writing. Most pre-order disputes come from a date or a count that was agreed on a call and remembered differently by both sides.
Always write the date in full (Saturday, 15 November), the slot or time, the quantity and the address or pickup point. State the advance received, the balance due and the last date for changes. Send a reminder the evening before and a dispatch message on the day. If you need to move a slot, ask, do not inform. Advance payment itself is covered in the payment link templates, and the day-of dispatch and delivery messages are in the status update templates.
Scheduled delivery confirmed for a date and slot
Hi [Name], your order [Order ID] is scheduled for [Day, Date], [Slot] slot, delivery to [Address]. Items: [Items]. Total ₹[Amount], [Payment Status]. Changes are possible until [Cut-off]. We will message you the evening before.
नमस्ते [Name], आपका order [Order ID] [Day, Date], [Slot] slot के लिए schedule हो गया है, delivery [Address] पर। Items: [Items]। Total ₹[Amount], [Payment Status]। [Cut-off] तक बदलाव हो सकता है। एक शाम पहले हम message करेंगे।Pre-order with advance received and balance due
Hi [Name], pre-order [Order ID] for [Day, Date] is confirmed. Advance of ₹[Advance] received, thank you. Balance ₹[Balance] is due on delivery, cash or UPI. Items: [Items].
नमस्ते [Name], [Day, Date] का pre-order [Order ID] confirm है। ₹[Advance] advance मिल गया, शुक्रिया। बाकी ₹[Balance] delivery पर, cash या UPI से। Items: [Items]।Custom cake order confirmation with design details
Hi [Name], your cake order [Order ID] is confirmed for [Day, Date], ready by [Time]. Details: [Flavour], [Weight] kg, [Design or Message on cake], [Egg or Eggless]. Total ₹[Amount], advance ₹[Advance] received. Please check every detail above and reply OK. Changes are possible until [Cut-off].
नमस्ते [Name], आपका cake order [Order ID] [Day, Date] के लिए confirm है, [Time] तक तैयार होगा। Details: [Flavour], [Weight] kg, [Design or Message on cake], [Egg or Eggless]। Total ₹[Amount], advance ₹[Advance] मिल गया। ऊपर की हर detail check करके OK reply करें। [Cut-off] तक बदलाव हो सकता है।Reminder the evening before
Hi [Name], a reminder for tomorrow: order [Order ID], [Items], [Slot] at [Address or Pickup Point]. Balance due: ₹[Balance]. If anything has changed, reply tonight; the kitchen starts at [Prep Time].
नमस्ते [Name], कल के लिए reminder: order [Order ID], [Items], [Slot] पर [Address or Pickup Point]। बाकी payment: ₹[Balance]। कुछ बदला हो तो आज रात ही reply करें, kitchen [Prep Time] पर शुरू होगी।Dispatch message on the day
Good morning [Name], your scheduled order [Order ID] is being prepared and will leave at [Dispatch Time], reaching [Address] by [Arrival Time]. Rider details will follow when it leaves.
सुप्रभात [Name], आपका scheduled order [Order ID] बन रहा है और [Dispatch Time] पर निकलेगा, [Arrival Time] तक [Address] पहुँचेगा। निकलते ही rider की details भेजेंगे।Asking the customer to move a slot
Hi [Name], the [Slot] slot on [Date] is full. Could we deliver order [Order ID] in the [Alternative Slot] slot instead? Reply YES to accept, or tell us a slot that works. Nothing changes until you confirm.
नमस्ते [Name], [Date] का [Slot] slot full हो गया है। क्या order [Order ID] [Alternative Slot] slot में deliver कर दें? हाँ हो तो YES reply करें, या जो slot ठीक लगे बता दें। आपके confirm करने तक कुछ नहीं बदलेगा।Festival box pre-order confirmation with cut-off dates
Hi [Name], your Diwali box order [Order ID] is confirmed: [Quantity] boxes of [Box Name], ₹[Amount], [Payment Status]. Delivery on [Date] to [Address]. Quantity changes until [Cut-off]; after that we cannot add boxes. Thank you for ordering early.
नमस्ते [Name], आपका Diwali box order [Order ID] confirm है: [Box Name] के [Quantity] box, ₹[Amount], [Payment Status]। Delivery [Date] को [Address] पर। [Cut-off] तक quantity बदल सकते हैं, उसके बाद box add नहीं हो पाएँगे। जल्दी order करने के लिए शुक्रिया।Catering order confirmation with a headcount deadline
Hi [Name], catering order [Order ID] for [Event Date], [Guest Count] guests, is confirmed. Menu: [Items]. Delivery to [Venue] by [Time]. Final headcount by [Cut-off]; the bill is based on that number. Advance ₹[Advance] received, balance ₹[Balance] on the day.
नमस्ते [Name], [Event Date] के लिए [Guest Count] लोगों का catering order [Order ID] confirm है। Menu: [Items]। [Venue] पर [Time] तक delivery। Final headcount [Cut-off] तक बता दें, bill उसी के हिसाब से बनेगा। Advance ₹[Advance] मिल गया, बाकी ₹[Balance] उसी दिन।Final quantity confirmation request before the cut-off
Hi [Name], tomorrow, [Cut-off], is the last day to change order [Order ID] for [Date]. Current order: [Items], [Quantity]. Reply CONFIRM to keep it as is, or send the new quantity. After the cut-off we buy ingredients on these numbers.
नमस्ते [Name], कल, [Cut-off], [Date] वाले order [Order ID] में बदलाव का आखिरी दिन है। अभी का order: [Items], [Quantity]। ऐसा ही रखना हो तो CONFIRM reply करें, या नई quantity भेजें। Cut-off के बाद हम इसी हिसाब से सामान खरीदते हैं।Scheduled pickup pre-order confirmation
Hi [Name], pre-order [Order ID] is confirmed for pickup on [Day, Date] at [Time] from [Pickup Point]. Items: [Items], ₹[Amount], [Payment Status]. We will message when it is packed. Need a different time? Reply before [Cut-off].
नमस्ते [Name], pre-order [Order ID] [Day, Date] को [Time] बजे [Pickup Point] से pickup के लिए confirm है। Items: [Items], ₹[Amount], [Payment Status]। Pack होते ही message करेंगे। कोई और time चाहिए? [Cut-off] से पहले reply करें।Tips for sending these on WhatsApp
- Write dates as day plus date (Saturday, 15 November). "15/11" gets read differently by different people, and a wrong-day cake is a total loss.
- Treat the cut-off as useful information. Tell customers you buy ingredients on those numbers and most will respect it.
- Send the reminder the evening before, not the morning of. At 8 pm there is still time to fix a wrong address or count.
- Keep the design or menu details in the confirmation itself. A screenshot of that message is the spec your kitchen works from.
- On Tezzu, scheduled orders and pre-orders let the customer pick a future date and slot while ordering, with payment by UPI or card at that point if you want the order prepaid, and the order appears in the dashboard against that date so the kitchen plans on real numbers. See scheduled delivery and pre-orders for how slots work.
Frequently asked questions
How do I confirm a pre-order on WhatsApp?
Repeat everything that matters in one message: the date written in full, the time or slot, the items and quantity, the address or pickup point, the amount with advance and balance, and the last date for changes. Ask the customer to reply OK. That reply, in the same chat, is your record if anything is disputed later.
Should I take an advance for pre-orders?
For custom or large orders, yes. Many bakers and caterers ask for a portion up front, often somewhere between a third and half, to cover ingredients and reduce no-shows. Keep the amount clear, state it in the confirmation, and send a receipt when it arrives. For small, regular pre-orders from known customers, an advance is often not worth the friction.
How far ahead should customers be able to schedule an order?
Match it to how you plan. A restaurant with daily slots might open two or three days ahead; a baker might take cakes a week out and festival boxes a month out. Open only as far as you can honestly promise, and set a cut-off per order type so the kitchen is never surprised. The guide on pre-order systems for bakeries goes deeper.