Payment received and receipt messages

A payment received message tells the customer their money has reached you and the order is moving. Restaurants and cloud kitchens send it after an online payment, home bakers and caterers after an advance or a balance, and tiffin services after a monthly renewal. It closes the most anxious moment of any order: the customer has paid and is waiting to be sure it went through. What makes it work is a reference they can match against their own UPI app or bank statement, the exact amount, and one line on what happens next.

Send it only after the money is in your account or your payment dashboard, never on the strength of a screenshot. Include the amount, the order ID and the payment reference. If a balance is still due, state it in the same message so a part payment is not read as full payment. Attach or link the GST bill where you issue one. Keep it short. This is a receipt, not a sales message, so it carries no offer and needs no opt-out line. If the customer paid twice or is owed money back, use the refund processed messages instead.

Hi [Name], we have received ₹[Amount] for order [Order ID], paid by [Payment Method]. Reference: [Reference]. Your order is now with the kitchen and should reach you by [Time].

नमस्ते [Name], order [Order ID] के ₹[Amount] हमें मिल गए हैं, [Payment Method] से। Reference: [Reference]। आपका order अब kitchen में है और [Time] तक पहुँच जाएगा।

Hi [Name], thank you, your advance of ₹[Advance] for the [Item] on [Date] is received. Reference: [Reference]. Your slot is confirmed. The balance of ₹[Balance] is due at [Pickup or Delivery], and we will message you a day before to confirm the time.

नमस्ते [Name], शुक्रिया, [Date] वाले [Item] का ₹[Advance] advance मिल गया है। Reference: [Reference]। आपका slot पक्का है। बाकी ₹[Balance] [Pickup or Delivery] के समय देने हैं, और time confirm करने के लिए हम एक दिन पहले message करेंगे।

Hi [Name], we have received the balance of ₹[Balance] for order [Order ID]. With the advance of ₹[Advance], the order is fully paid at ₹[Amount]. Nothing more is due. Thank you, and we hope it makes the day special.

नमस्ते [Name], order [Order ID] के बाकी ₹[Balance] मिल गए हैं। ₹[Advance] advance मिलाकर पूरा ₹[Amount] payment हो गया है। अब कुछ भी बाकी नहीं है। शुक्रिया, उम्मीद है आपका दिन और खास बनेगा।

Hi [Name], this confirms we received ₹[Amount] by [Cash or UPI] for order [Order ID], delivered on [Date]. Your bill is here: [Link]. Please keep this message as your receipt. Thank you for ordering from [Restaurant].

नमस्ते [Name], order [Order ID] के ₹[Amount] हमें [Cash or UPI] से मिल गए हैं, delivery [Date] को हुई। आपका bill यहाँ है: [Link]। यह message अपनी receipt के तौर पर रख लीजिए। [Restaurant] से order करने के लिए शुक्रिया।

Hi [Name], we have checked and the ₹[Amount] for order [Order ID] has reached our account, reference [Reference]. Thank you for waiting while we confirmed it. Your order is confirmed and goes to the kitchen now.

नमस्ते [Name], हमने check कर लिया है, order [Order ID] के ₹[Amount] हमारे account में आ गए हैं, reference [Reference]। Check करने तक रुकने के लिए शुक्रिया। आपका order confirm है और अभी kitchen में जा रहा है।

Hi [Name], thank you, we received ₹[Paid Amount] for order [Order ID]. The total is ₹[Amount], so ₹[Balance] is still due. You can pay the rest here: [Link], or on delivery. If you think you sent the full amount, share the reference and we will check.

नमस्ते [Name], शुक्रिया, order [Order ID] के लिए ₹[Paid Amount] मिल गए हैं। Total ₹[Amount] है, तो ₹[Balance] अभी बाकी हैं। बाकी पैसे यहाँ दे सकते हैं: [Link], या delivery के समय। अगर आपको लगता है आपने पूरे भेजे थे तो reference भेज दीजिए, हम check कर लेंगे।

Hi [Name], your payment for order [Order ID] has not reached us yet, though your bank shows it as debited. This happens sometimes and usually settles within a few minutes. Please do not pay again for now. We will confirm here as soon as it arrives, or tell you if it has failed.

नमस्ते [Name], order [Order ID] का payment अभी हमें नहीं मिला है, जबकि आपके bank में पैसे कटे हुए दिख रहे हैं। ऐसा कभी-कभी होता है और आम तौर पर कुछ मिनट में ठीक हो जाता है। अभी दोबारा pay मत कीजिए। पैसे आते ही यहीं बता देंगे, या fail हुआ तो वो भी बता देंगे।

Hi [Name], payment of ₹[Amount] for your [Plan Name] tiffin plan is received, reference [Reference]. Your plan runs from [Start Date] to [End Date], [Meals] meals in all. To skip a day, message us by [Time] the night before.

नमस्ते [Name], आपके [Plan Name] tiffin plan के ₹[Amount] मिल गए हैं, reference [Reference]। आपका plan [Start Date] से [End Date] तक चलेगा, कुल [Meals] meals। किसी दिन skip करना हो तो एक रात पहले [Time] तक message कर दीजिए।

Hi [Name], payment of ₹[Amount] for [Company]'s order [Order ID] is received. GST bill [Invoice Number] with your GSTIN [GSTIN] is attached. If any detail needs correcting for your accounts, please tell us within 7 days.

नमस्ते [Name], [Company] के order [Order ID] के ₹[Amount] मिल गए हैं। आपके GSTIN [GSTIN] के साथ GST bill [Invoice Number] साथ में भेजा है। आपके accounts के लिए कुछ ठीक करवाना हो तो 7 दिन के अंदर बता दीजिए।

Hi [Name], we have received ₹[Amount] against the [Month] statement for [Company], reference [Reference]. Your account is clear up to [Date]. Thank you for paying on time. The next statement goes out on [Next Date].

नमस्ते [Name], [Company] के [Month] statement के लिए ₹[Amount] मिल गए हैं, reference [Reference]। [Date] तक आपका account clear है। समय पर payment के लिए शुक्रिया। अगला statement [Next Date] को आएगा।

Table [Table Number], payment of ₹[Amount] for order [Order ID] is received. Thank you for dining at [Restaurant]. Your bill is here if you need it: [Link].

Table [Table Number], order [Order ID] के ₹[Amount] मिल गए हैं। [Restaurant] में खाना खाने के लिए शुक्रिया। Bill चाहिए तो यहाँ है: [Link]।

Tips for sending these on WhatsApp

• Confirm only what you can see in your bank app or payment dashboard. Screenshots are easy to edit, and a confirmation sent on a fake one is money you will not get back. How restaurants verify UPI payments lists the checks.
• Received is not the same as settled. A gateway payment is confirmed in seconds but reaches your bank on the settlement cycle, often a day or two later. Confirm to the customer on payment, and read settlement cycles explained for your cash flow.
• On Tezzu, a UPI or card payment made through Razorpay at checkout is recorded against the order in the live dashboard, and GST bills are made from the same order, so the bill shows the same items and amount the customer paid for.
• Keep the payment reference in every receipt. If a customer disputes a payment weeks later, that one number settles it in a minute.

Frequently asked questions

What should a payment received message include?

The amount, the order or plan it is for, the payment method and the transaction reference. If anything is still due, give the balance and when it is due. Add one line on what happens next, such as the delivery time or the slot being confirmed. For business customers, attach the GST bill. Leave out offers; a receipt should read as a receipt.

Should I confirm payment from a customer's screenshot?

No. A screenshot shows that a payment screen existed, not that money reached you. Check your bank app, UPI business app or payment dashboard for the amount and reference before sending a payment received message. If you are busy, reply "checking, will confirm in two minutes" and then confirm. Taking payments through a gateway link removes the need to check screenshots at all.

Is a payment received message the same as a GST bill?

No. The message tells the customer you have their money; a GST bill is a tax document with your GSTIN, the tax breakup and an invoice number. If you are GST registered, issue the bill as your rules require and link it in the message. The guide to GST on restaurant online orders explains which rate applies.