Swiggy Commission for Restaurants: What You Actually Pay Per Order

Swiggy commission for restaurants is commonly reported in the range of 18 to 30 percent of the order value, set per restaurant and rarely the same for two kitchens on the same street. But the commission line is only the start of what comes off a Swiggy order. By the time payment charges, GST on fees, funded discounts and the occasional deduction have been applied, the share of the menu price that reaches your account is noticeably smaller than the commission percentage suggests.

This post explains what decides your Swiggy commission rate, lists everything else deducted from an order, works through a ₹400 order line by line, separates the charges the customer pays from the ones you pay, and shows how to read a payout for leaks. It ends with what owners can actually do about the total.

The Swiggy commission rate and what decides it

Swiggy does not publish a rate card. The percentage in your partner agreement reflects your city and locality, your cuisine and average order value, whether Swiggy's riders deliver your orders or you do, your order volume, and whatever you negotiated when you signed up. Introductory rates for new restaurants can rise after an initial period, and rates are sometimes revised when agreements renew.

The practical consequence is that the only reliable source for your commission rate is your own agreement and your own payout statement. If the two disagree, that is a conversation to have with your account manager.

Everything else deducted from an order

• Payment collection charge. A percentage on online-paid orders, usually in the low single digits.
• GST on Swiggy's fees. Commission and service charges attract 18 percent GST, charged to you on top.
• Discounts and offers. Restaurant-funded promotions, and in many agreements a share of Swiggy One benefits, come out of the order value. Who pays for which discount is in your offer settings, and it is worth reading them. The split is examined in Zomato Gold and Swiggy One: who really pays for the discount.
• Ads. Swiggy Ads are billed separately, usually per click, and set against your payout.
• Cancellations, refunds and complaint deductions. Depending on who is held responsible, an order cancelled after preparation or refunded after a complaint can be deducted in part or in full.
• One-time charges. Onboarding or registration fees have been reported by new partners; the details are in Swiggy onboarding fee and hidden charges. Check your own agreement rather than assuming.

A ₹400 order, line by line

This is an illustration with assumed rates, not a figure from any specific agreement. Put your own percentages in and the shape stays the same.

On these assumptions, a ₹400 order pays out about ₹247, roughly 62 percent of the menu price, before any ingredient, packaging or staff cost. Take away the funded offer and it rises to about ₹287. Add a cancellation deduction once in a while and the average slips again. The number owners should know is this effective rate, worked out from their own payouts, rather than the commission percentage alone.

What the customer pays that you never see

The customer's total includes a delivery fee, a platform fee, sometimes a surge or rain fee, and the 5 percent GST on the restaurant service, which Swiggy has collected and paid to the government itself since January 2022 under the rules for e-commerce operators. None of these reach you, and your payout is calculated from the menu value of the food, not from the customer's bill.

That gap is why the same menu is cheaper for a customer when they order from you directly. Remove the platform and delivery fees and a ₹400 order costs the customer ₹400, which gives you room to either keep the full margin or share a little of it to encourage the direct order. The maths behind that choice is in direct ordering for restaurants: the highest-margin channel explained.

Reading your Swiggy payout and spotting leaks

Match the commission line to your agreement

Divide the commission deducted by the gross order value for the period. If the result is higher than your agreed rate, ask why; revisions and category changes do happen without much notice.

Add up the offers

Funded discounts are easy to switch on during a slow week and easy to forget. Total them monthly. If they are not bringing first-time customers, they are a price cut for people who would have ordered anyway.

Question every deduction

Cancellation and complaint deductions should come with an order ID and a reason. Dispute the ones where the fault was not yours, and track how often they happen; a pattern of refunds on one dish usually points to a packaging or portion problem you can fix.

Watch the payout timing

Payouts typically run on a fixed cycle with a lag after the order period. If cash flow is tight, the lag matters as much as the rate, and the comparison with Zomato's cycle is in Zomato vs Swiggy for restaurant owners.

What you can do about it

You have more control than the rate card suggests. Negotiate with volume and ratings in hand, and revisit yearly. Limit funded offers to ones that measurably bring new customers. Treat ads as a trial with a fixed budget. Set packaging charges within Swiggy's limits so packaging is not coming out of margin. And, most importantly, give repeat customers a direct way to order from you, because the second order from the same customer is where the aggregator's rate hurts most and earns least.

Many owners keep Swiggy for new-customer discovery and move the repeat business to their own WhatsApp number and store page, where the per-order cost is a gateway fee and, on some platforms, a small flat charge. The parallel breakdown for the other platform is in Zomato commission rate for restaurants: the full breakdown.

Tezzu is one way to run that direct channel. Customers order on your own WhatsApp number or your free store page, pay by UPI or card through Razorpay or cash on delivery, and the charge is a flat ₹10 per order with no commission, on plans from ₹999 a month. Details are in Tezzu pricing explained.

Frequently asked questions

What is the Swiggy commission rate for restaurants?

Swiggy does not publish one. Partners commonly report commission between 18 and 30 percent of the order value, with the exact rate set per restaurant according to city, cuisine, order volume, whether Swiggy delivers and negotiation. Your partner agreement and your payout statement are the only reliable sources for the rate that applies to you.

What charges does Swiggy deduct besides commission?

A payment collection charge on online orders, 18 percent GST on commission and other fees, the restaurant-funded share of discounts and Swiggy One benefits, advertising costs if you run Swiggy Ads, and deductions for cancellations or refunds where the restaurant is held responsible. Some new partners also report one-time onboarding charges, which vary and should be checked in your agreement.

Does the restaurant pay the 5 percent GST on Swiggy orders?

Not since January 2022. Under the rules for e-commerce operators, Swiggy collects the 5 percent GST on restaurant services ordered through it from the customer and pays it to the government directly. The restaurant still pays 18 percent GST on Swiggy's commission and service fees, which is deducted from the payout.

How can I reduce what I pay Swiggy per order?

Negotiate the rate with your volume and ratings, cut funded offers that do not bring new customers, cap ad spend, set packaging charges correctly, and dispute unjustified deductions. The biggest lever is moving repeat customers to a direct channel such as your own WhatsApp number, where you pay a gateway fee and at most a small flat charge instead of a percentage.