Two Channels, One Dashboard
As a Tezzu merchant, you receive orders from two channels:
- Your WhatsApp Number — Customers message your WhatsApp number directly, browse your menu, and order via chat
- Your Store Page — Customers visit your store page (tezzu.in/store/your-name), browse your menu, and place orders through the web interface
The key insight is: both channels feed into the same dashboard. You don't need to check two different apps or websites. Every order, regardless of source, appears in your Tezzu merchant dashboard.
How a WhatsApp Order Arrives
When a customer orders via your WhatsApp:
- They message your WhatsApp number
- They browse your menu through the chat
- They select items and share delivery address
- They confirm the order and choose payment method
- The order appears on your dashboard with source marked as "WhatsApp"
How a Store Page Order Arrives
When a customer orders via your store page:
- They visit tezzu.in/store/your-name
- They browse your menu and add items to cart
- They verify their phone via OTP
- They enter delivery address and choose payment
- The order appears on your dashboard with source marked as "Web"
Your Daily Workflow
Here's what a typical day looks like for a Tezzu merchant:
Morning: Open Your Store
Log into your dashboard. Make sure your store status is "Accepting Orders." Check that your menu is up to date — disable any items you've run out of.
During Service: Manage Orders
As orders come in:
- Review the order — Check items, quantities, special instructions
- Accept or reject — Accept if you can fulfill it. Reject only if items are unavailable.
- Prepare the order — Update status to "Preparing" so the customer knows
- Mark as ready — When the order is packed and ready to go
- Assign delivery — If you have delivery staff, assign the order
- Mark as delivered — When the customer has received their order
At each step, the customer automatically receives a WhatsApp update. You don't need to manually message them.
End of Day: Review
Check your dashboard summary: total orders, revenue, average order value, and any issues. This daily check takes 2 minutes and helps you spot trends.
Notifications You Receive
You get notified about new orders through:
- Dashboard notifications — A sound and visual alert when the dashboard is open
- WhatsApp notifications — If configured, you get a WhatsApp message for each new order on your number
This means you can manage orders even if you don't have the dashboard open — just check your WhatsApp for new order alerts and open the dashboard to process them.
Handling Common Situations
Item Out of Stock
If a customer orders something you've run out of, you can reject the order with a reason. Better yet, proactively mark items as unavailable in your menu so customers don't order them in the first place.
Customer Wants to Modify Order
If a customer contacts you about changing their order (adding or removing items), you can manage this from the dashboard before marking the order as ready.
Busy Period
If you're getting more orders than you can handle, you can temporarily stop accepting new orders from the dashboard. Your store page will show "Not accepting orders right now" and customers will see the status on WhatsApp too.
The Bottom Line
Managing orders on Tezzu is designed to be simple. Whether the order comes from your WhatsApp number or your store page, the flow is the same: it appears on your dashboard, you accept and prepare it, the customer gets automatic updates. One system, two channels, zero complexity.